FAQ & Contact
Frequently Asked Questions
What is BOND?
BOND is a retractable phone tether that keeps your phone secure during any activity. It combines a stainless steel carabiner, a 60 cm retractable steel cord, and a slim tether patch that sits between your phone and its case — so your phone is impossible to drop, yet always within reach.
Will it work with my phone?
Yes. BOND works with any smartphone — iPhone or Android — used with a standard case. The slim tether patch fits universally, and wireless and MagSafe charging continue to work normally.
Does it damage my phone or case?
No. The tether patch sits safely between your phone and its case, leaves no residue, and doesn't scratch anything. You can remove it at any time.
How do I install it?
Setup takes about 8 seconds: slide the tether patch under your case, place your phone in the case, attach the hook to the patch, and clip the carabiner to your gear. No tools required.
How long does shipping take?
Orders are processed within 24 hours. Standard delivery takes 5–9 business days depending on your location, and you'll receive a tracking number as soon as your order ships.
What is your return policy?
We offer a 90-day money-back guarantee. If you're not completely satisfied, contact us for a full refund — no hassle, no questions asked.
Can I change or cancel my order?
If your order hasn't shipped yet, we can usually update or cancel it. Just email us as soon as possible and we'll do our best to help.
We're Here 24/7
We prioritize customer satisfaction. For any questions, send us an email and we'll be happy to help.